Shipping policy

Shipping Policy

All SXM Mode products are made to order. Because each item is produced after your order is placed, please allow time for both production and shipping.

Processing & Production

Most orders are produced and prepared for shipment within approximately 2–7 business days.

Production times may be longer during holidays, high-volume periods, or if a product temporarily becomes unavailable.

Shipping & Delivery

Shipping times vary depending on the product, destination, and shipping method available at checkout.

For U.S. orders, standard shipping typically takes approximately 2–5 business days after production. Economy shipping, when available, may take approximately 4–8 business days after production.

Please remember that production time and shipping time are separate.

Delivery dates shown at checkout are estimates and are not guaranteed.

Tracking

When tracking is available, you will receive tracking information by email once your order ships.

Please allow a short period of time for tracking information to update after your package has been handed over to the carrier.

Multiple Packages

Because SXM Mode products may be produced by different fulfillment partners, items from the same order may occasionally arrive in separate packages and at different times.

You will not be charged additional shipping simply because an order is divided into multiple shipments beyond the shipping charges shown at checkout.

Shipping Addresses

Please carefully review your shipping address before completing your order.

If you notice an error after placing your order, contact us as soon as possible at shopsxmmode@gmail.com. Once an order has entered production or shipped, we may not be able to change the delivery address.

SXM Mode is not responsible for packages that cannot be delivered because an incorrect or incomplete address was provided at checkout.

International Shipping

International shipping availability and rates will be shown at checkout when available.

International orders may take longer to arrive and may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer.

Lost or Delayed Packages

Carrier delays can occasionally occur and are outside of our direct control.

If your tracking information has not updated for an extended period or you believe your package may be lost, please contact us at shopsxmmode@gmail.com with your order number and we will help investigate.