Refund policy

Returns & Refunds

Every SXM Mode item is made to order especially for you. Because our products are produced individually when an order is placed, we are unable to accept returns or exchanges for change of mind, incorrect size, or incorrect color selection.

Please review product descriptions and sizing information carefully before placing your order.

Damaged, Defective or Incorrect Items

We want you to love your SXM Mode order. If your item arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 30 days of delivery at shopsxmmode@gmail.com.

Please include:

Your order number
A brief description of the issue
Clear photos showing the item and the problem

Once we review the issue, we will work with you to arrange an appropriate replacement or refund.

You do not need to return a damaged or defective item unless we specifically ask you to do so.

Size & Color Selection

Because each item is made to order, we cannot offer returns, refunds, or exchanges if the incorrect size or color was ordered.

Please review the sizing information provided on the product page before purchasing. If you have a question about sizing before placing your order, feel free to contact us at shopsxmmode@gmail.com.

Order Cancellations

Orders are submitted for production shortly after they are placed. If you need to cancel or change an order, please contact us as soon as possible at shopsxmmode@gmail.com.

We will do our best to accommodate your request, but once an order has entered production, changes or cancellations may no longer be possible.

Incorrect Shipping Addresses

Please double-check your shipping address before completing your order.

SXM Mode is not responsible for orders that cannot be delivered because an incorrect or incomplete shipping address was provided at checkout. If you notice an address error after placing your order, contact us as soon as possible and we will do our best to help before production or shipment begins.

Refunds

If a refund is approved, it will be issued to your original payment method. Please allow time for your bank or credit card company to process and post the refund.